Charles (“Chuck”) Borst is Westminster’s Executive Director employed by Life Care Services. He began his career with Life Care Services™, a company of LCS, as the Community Administrator at Westminster in 2008.
Chuck has more than 25 years of leadership and management experience. His strong background in organizational leadership, board leadership, strategic planning, human resource management, and financial management support his primary duties of operational management for the entire community.
He is a licensed administrator in Texas and Missouri as well as a skilled nursing facility administrator preceptor. He has spent the last 20 years in long term care as an administrator at individual facilities while providing multi-facility system wide leadership as a Quality Assurance Director. He gained experience in both group purchasing and quality assurance positions during his tenure a large multi-facility provider, from 2000 to 2008.
Chuck also served at individual facilities, including opening a new 165-bed facility that included assisted living, skilled nursing, as well as rehabilitation services and Alzheimer’s care. As a licensed nursing facility administrator at a 90-bed skilled nursing facility in Fredericktown, Missouri, from 2005 to 2007, Borst demonstrated his ability to provide quality care and improve financial results.
At Westminster, Chuck has continued his track record of success, from both a quality and financial standpoint, as demonstrated by numerous industry honors including, US News and World Report Honor Roll, a CMS 5-star rating, and excellent state survey results, as well as a strong balance sheet.
His career experiences include positions as a Quality Assurance Consultant, Group Purchasing Director and Quality Improvement Director helping troubled facilities for a large long-term care company.
Chuck received the 2011 Award for Administrator of the Year from Texas Leading Age, and is a founding member and Vice President of the Texas Culture Change Coalition. Chuck is also a participating member of Leading Age Texas and the Texas Chapter of Advancing Excellence in Nursing Homes.
Contact Charles Borst directly at CharlesBorst@wmanor.com
Sarah Loyd, Associate Executive Director, is responsible for planning, directing and controlling the financial functions of Westminster as well as management of the community general services departments. She began her career as a human resource professional and made a natural transition to finance and community management. She graduated from the University of Texas with a Bachelor of Science in Communications Sciences and Disorders and received her Masters of Business Administration degree from St. Edwards University. Sarah has been with Westminster since 2005.
Contact Sarah Loyd directly at Sarah@wmanor.com
Brian Haddock is the Administrator for the Arbor Health Care Center at Westminster. He is a graduate of Texas State, a Licensed Nursing Facility Administrator and Certified Assisted Living Manager. Brian grew up in the Austin area and began his career working with abused and neglected teens in a residential treatment setting. There he discovered his passion for helping people and worked his way from direct care giver to VP of Operations over the next ten years. Brian then spent the next fifteen years as Administrator in Assisted/Senior Living in the Austin area. He spent a year at Westminster Manor, while earning his LNFA license, and assisted in the transition from the old health care center to the current Windsor building. Brian has over 25 years of management experience in non-profit and for profit arenas and extensive experience in leading and developing teams to provide quality care and excellent customer service.
Contact Brian Haddock directly at BrianHaddock@wmanor.com
Heather Potts has over 20 years of management experience in senior housing marketing and sales. Her areas of expertise include direct sales, marketing and advertising, staff development and public relations. She has experience working on new developments, community repositioning and expansions with industry leaders, Brookdale Senior Living and Life Care Services. Heather currently serves as the Director of Sales and Marketing for Westminster. An Austin native, two generations of her family have resided at Westminster.
Heather graduated from Texas State University with Bachelors in Speech Communications and Business Administration in 1995.
Contact Heather Hart-Potts directly at Heather@wmanor.com
Kim Ogden is responsible for recruitment, compensation and benefits, personnel policies and procedures, and health and safety for all employees at Westminster. She has worked in Human Resources for over 15 years. Kim graduated from Texas State University, with a bachelor’s degree in Business Administration-Management, and received her MBA degree with a concentration in Human Resources from St. Edwards University. Kim has earned her certification as a Senior Professional in Human Resources (SPHR) from the HR Certification Institute. She is a member of the Society for Human Resource Management (SHRM), as well as the Austin Human Resources Management Association (AHRMA).
Contact Kim Ogden directly at Kim@wmanor.com
Danny Roach is the information technology manager at Westminster. Having started in 1989, his career at Westminster Manor spans more than 23 years. Danny has lived in Austin since the early 1980s after attending Abilene Christian University. He has continued his education and training expanding his knowledge to include certification by the Building Owners & Managers Institute as well as certification by Microsoft.
Contact Danny Roach directly at Danny@wmanor.com
Ruth Sunil has several years of administrative experience, having worked in Chennai, India, for India’s largest software company and for the University of Auckland in Auckland, New Zealand. Ruth and her family moved to Michigan in 2006 where she continued to work for a church and for the IT industry. She joined Westminster in late 2009 right after moving to Austin from Michigan. Ruth enjoys her job and loves the community at Westminster. Ruth has a bachelor’s degree in Psychology from the University of Madras, India. Outside of work, Ruth enjoys spending time with her family and involving herself in church activities.
Contact Ruth Sunil directly at Ruth@wmanor.com
Clark Pengra is originally from the Black Hills of South Dakota. He graduated from the University of Nebraska and lived in the Phoenix, AZ area for nearly 30 years. He and his wife moved here from the Washington, DC area to be closer to family. Clark worked for Genesis Healthcare before his move to Texas.
Clark loves Nebraska football and has a passion for cycling. He’s been a bicyclist for the last 22 years. One of his proudest moments is riding Mont Ventoux in the southern French region of Provence.
Contact Clark Pengra directly at email@example.com.
Robin Akins is a native of Austin. She has a bachelors degree in Social Work. She graduated with master’s degree in nursing from the University of Texas in 2010. She has been a certified Dementia Practitioner for 4 years. She began working for Westminster in 2011, and has experience with skilled nursing, memory care, and assisted living.
Contact Robin Akins directly at Robin@wmanor.com
Brian Grossman obtained a degree in culinary arts and sciences from Paul Smiths College, and a Bachelors in Hotel & Restaurant Management from University of Las Vegas. He has worked with Hyatt Hotels, La Quinta, Marriott, MGM Grand, and most interestingly, as a personal chef for a week for President Bill Clinton. Brian enjoys his family, crossword puzzles, golf, and traveling.
Contact Brian Grossman directly at BrianGrossman@wmanor.com
Tim joins Westminster after a distinguished career with over 26 years of culinary experience. Tim also served as the Executive Chef for Mira Vista Country Club, Dallas Athletic Country Club, Northwood Country Club, and Eastern Hills Country Club. Tim has also shared his culinary knowledge as a Chef Instructor for the Escoffier School of Culinary Arts.
As a graduate of the Aims Academy for Restaurant Hotel Management, Tim also attended The Culinary Institute of America for his culinary and kitchen management studies. He has comprehensive knowledge in maximizing kitchen productivity and increasing staff performance and morale. In his spare time, he enjoys the great outdoors and spending time with his family.
Kevin Gluch joined the Westminster in 2012 as assistant director of nursing and was promoted to director in 2014. He is currently responsible for overseeing the care of residents and families, counseling and training staff, and maintaining clinical programs to ensure compliance. Kevin is a certified dementia practitioner with experience in hospice, home health, assisted living and skilled nursing.
Contact Kevin directly at Kevin@wmanor.com
Scott Thompson serves as assistant accounting director. In his position at Westminster, he helps to oversees all of the accounting functions of the campus and supervises a professional accounting staff. Scott has been employed at Westminster in the accounting department since 1982. He began working with accounts receivable billing, then added responsibilities of accounts payable, payroll, workers’ compensation reporting and employee benefits. In 1991, Westminster established a human resources department to handle the workers compensation and employee benefits duties.
Contact Scott Thompson directly at Scott@wmanor.com
Sue Tyler is the director of resident relations and assistant to the executive director at Westminster. Sue works as a resident liaison to help residents with community orientation, service requests and follow-up. Additionally, Sue supervises the reception staff and front desk operations. Sue has worked in the senior health care industry for over 30 years with career experience at Southwood Nursing Home, Ramsey Place Rehabilitation Center and Westminster for over 20 years. She is a native Texan and has lived in Austin since 1973.
Contact Sue Tyler directly at Sue@wmanor.com